First Walkers US

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Returns and Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support@first-walkers.com.

First Purchase & Size Exchange

For first time customers we offer free exchange of the size covering the cost of the second delivery! Please confirm eligibility with us by sending email to support@first-walkers.com and we will be happy to guide you through the process.

Exchanges (if applicable)

In all other cases we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@first-walkers.com and send your item to return address which will be printed on your parcel.

Shipping

To return your product, you should mail your product to return address in Australia printed on your parcel. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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